Understand which content is contributing most to your AI resolutions and use these insights to make data driven content decisions.
What's new:
We’re excited to announce that Fin AI Agent is now available for workspaces in Europe and Australia!
European customers can now access Fin AI Agent, with data processed securely within Europe for enhanced data privacy. Existing European customers will be automatically transitioned to the new EU-hosted infrastructure.
Customers in Australia will be able to use Fin AI Agent with US-based data hosting.
🔍 Find out more information here, or get started with Fin AI Agent now.
We have introduced audience targeting and past conversation attribute matching for Fin AI Copilot, allowing you to:
You can now add multiple metrics to charts in Custom Reports, enabling you to:
To explore this new feature, navigate to the Chart Builder in Custom Reports or click the button below to learn more.
Our new chart definition tooltip in Custom Reports offers clearer insights into how each chart is built. It shows the date range, timezone, report-level filters, metrics with their filters, and descriptions.
To explore this feature, look for the info icon in your Custom Reports or click below to learn more.
We’ve made a change to how Custom Data Attributes (CDAs) can be created in Intercom.
CDAs can no longer be created via the following methods:
This change does not affect updates to existing CDAs, it only applies to CDAs in a messenger payload that don't yet exist in your workspace.
The methods available for creating CDAs in your workspace can be found by following this link.
This change will give you more control over what CDAs are created in your workspace.
Match your Help Desk with your computers theme with Match system! Match system will detect the theme you’re using on your computer and automatically match the Help Desk theme to it. To use Match system, click on your avatar in the bottom left corner of the screen, select ‘Theme’, and then select ‘Match system’.
You can now customize ticket states to help set clearer expectations for customers and improve internal collaboration for teammates. In ticket type settings, you can:
You can now customize which reports are visible to your teammates in the reporting menu and organize them into folders.
Simply click the 'Edit sidebar' button at the bottom of the menu, and you'll be able to customize which folders are shown. The three dots icon next to the folder's name will allow you to add and remove reports, including custom reports.
You can now choose which Inboxes are shown in the menu by pinning the Inboxes you need, and unpinning the ones you don’t. Simply click the Edit sidebar button at the bottom of the menu, and you’ll be able to customize which Inboxes are shown, alongside Folders and Custom Folders.
You can pin and unpin: Your inbox, Mentions, Created by you, All, and Unassigned